Terms & Conditions
READ THIS NOTICE CAREFULLY BEFORE USING THE SITE. IN THIS NOTIFICATION THE USE AND ALL MATERIAL OF THIS WEBSITE ARE REGULATED.
Terms & Conditions of Martins Transfer Service
Chamber of Commerce Number (34147536).
These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Whatsapp, Online, and Email. The media by which you are able to make a Booking constitute an invitation to treat and your Booking constitutes an offer to Contract for Services (to Martins Transfer Service, the relevant Driver or the Fulfillment Partner, as applicable) which Martins Transfer Service, the relevant Driver or the Fulfillment Partner (as applicable) can accept (thereby creating a legally binding Contract incorporating these Terms):
By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at www.martinstransferservice.com/privacy-policy
We reserve the right to amend these Terms & condition any time.
These Terms shall be governed by and construed in accordance with Dutch law and the parties agree to submit to the exclusive jurisdiction of the Courts of the Netherlands.
A person who is not a party to any Contract shall not have any rights under or in connection with it.
1 Booking
1.1 All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained.
1.2 We will send e-mail confirmations to all of our clients, provided they have included a valid e-mail id with their booking. This will include phone, Call, Whatsapp, online, email bookings.
1.3 Some of the bookings via call may be recorded for training monitoring and verification purposes.
1.4 We will not be held liable for any incorrect information provided by customers or client.
1.5 We may, in our absolute discretion, decline to accept any Booking.
2 Vehicle Type:
2.1 It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found on our vehicles
3 Price
3.1 We shall be entitled to vary the Price List from time to time.
3.2 We shall change the quoted price if it’s quoted wrong by website or by our staff member with prior notice to passengers.
4 Payments
4.1 Payment can be made by following methods:
4.2 To the driver Cash/Credit/Debit card (Master/Visa/American Express).
4.3 Prepay in advance by Credit/Debit Card online by secure payment link. There is no surcharge paying in advance by Credit/Debit Card/Paypal.
6 Waiting Time Charges
6.1 All pickups from the airports are allowed 40 minutes free waiting time from the Pickup Time/docking time. Any further waiting time will be charged at 10 euro per 15 minutes. Flight delays are exempt from these charges.
6.2 Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 10 euro per 15 minutes.will be added to the fare quoted.
7 Animal Transportation
7.1 Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle
7.2 We allow guided dogs in our passenger vehicle if it’s been notified by passenger while making the booking.
8 Wheel Chair Access Cars
8.1 We can provide transportation to wheel chair users if Wheel chair is foldable and passenger can sit on normal passenger seat with seat belt in any of our MPV car or minivans according to the size of foldable wheel chair.
8.2 We also provide a special Wheelchair access car upon request, also for power wheel chair users. Please provide us the dimensions of the power wheel chair when booking online. Please send email to info@
9 Additional Passengers and Luggage
9.1 Additional passengers and luggage may be added with the permission of Martin Transfer Service control to the car ordered and extra cost will be applied if vehicle upgraded according to our vehicles but not exceeding the numbers per vehicle type ordered.
10 Additional Drop offs and Pick ups
10.1 Additional pickups will be charged according the meter price for house or hotel pickup and for airport pickup.
10.2 Additional drop offs will be charged according the meter price;
10.3 Booking made online with via address or with additional stop will be verified by our booking staff and price will be rectified if it’s not charged correctly by website.
11 Route
11.1 If any customer request to follow a route other than our chosen route, additional Charges may be applied by provider.
11.2 Our system chooses a route with minimum mileage and time.
11.3 The driver will take the route to a destination by considering the following Facts: the traffic, time, road closures, and diversions according to live traffic and with best of his knowledge.
12 Booking Cancellations
12.1 Booking can be cancelled in advance by giving 24 hours notice. A fee of €7,50-€15,00 euro will be deducted for any pre-paid transfers with 24 hour notice cancelled.
12.2 For cash bookings there will be no charges applicable for cancellations notified prior to 24 hours of the pickup time.
12.3 Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 24 hours.
12.4 All pre-paid booking cancellation notified less than 12 hours will not be refunded.
13 Missed Flights
13.1 If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If this is not done on time, it is considered a no show and full rate will be deducted if prepaid online (see 14).
13.2 if notified on time and the journey was pre-paid it will be refunded after deducting 7,50 euro for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
14 No Show
14.1 No show is defined as follows: If passenger booked with Martins Transfer Service a private taxi and failed to meet the driver on pick up time, this will include home, Hotel, conference and other private address or any airport, cruise port, stations. This will include wrong date wrong time bookings.
14.2 If a passenger books a pick up from an airport and fails to meet the driver
14.3 In the arrival hall at designated “Meeting point” This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.
14.4 All bookings prepaid by a credit or debit card will not be refunded in the Event of a “No show”
15 Refunds
15.1 Refunds will be issued on the Following Grounds.
15.2 Booking prepaid with a credit card or debit card and cancellation notified 24 hours prior to the actual pick up time.
15.3 If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation number.
15.4 All cancellations are subject to minimum fee of 7,50 euro.
15.5 No refunds will be issued cancellations notified less than 24 hours or if passenger books for a wrong date, wrong flight number and other misleading information or if the passenger leaves the pickup point without informing Provider for any reason whatsoever.
15.6 Once passenger used the Service no refund will be consider in any case.
16 Liabilities
16.1 The company accept no liability for the severe traffic delays, missed flights, missed trains, Road closures, Extreme and poor weather conditions.
16.2 The company accept no liability for unconfirmed transfers without booking ReferenceNumber.
16.3 The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.
16.4 We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorized as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).
16.5 We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.
16.6 We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.
16.7 In relation to Network Bookings, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfillment or for any act or omission of any Fulfillment Partner.
16.8 We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
16.9 The Customer acknowledges that the limitations on our liability as set out are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.
16.10 Provider cannot be held responsible for any liabilities such missing the flight for sub- contracted transfers.
16.11 We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
16.12 We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen (14) days of the occurrence of the circumstances giving rise to the claim.
17 Lost Property
17.1 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
17.2 Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer’s house.
18 Passengers
18.1 Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
18.2 Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
18.3 Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
18.4 The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.
18.5 Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
18.6 All Passengers are required to use seatbelts at all times.
18.7 We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be traveling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
18.8 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged an Cancellation Fee. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.
18.9 We may charge reasonable repair or cleaning charges plus 100,- euro per hour representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
18.10 The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
18.11 Subject to the following provisions except in respect of death or personal injury caused by our negligence, or that of our servants or agents, our liability to the Customer for loss and/or damage caused by the negligence of us and/or our servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:
18.12 We shall use reasonable endeavors to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.
18.13 Provider shall use other sub-contracted licensed companies to provide service on time.
18.14 We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent.
19 Special Fares
19.1 Our prices will be 50% extra from 25th December 00:01 to 26th December 23:59 and
31 December from 00:01 to 1 January 23:59, in any year; And 50% extra on 31st December and 1st January. This is due to limited drivers available for Work during seasonal periods and we accept only “Prepaid Transfer” for these days to secure the booking.
20 Child Seat, Booster Seat
20.1 We provide child seats as a courtesy service and in any car and minivan 1 Seat is Free of cost and 2nd seat will be charged 5 euro Extra,
20.2 We can provide only 1 Child Seat or 1 Infant Seat and 1 Booster Seat in sedan cars only
20.3 Our minivans are not carrying more than 2 Seats in 1 Car.
20.4 We can provide two Booster seat at extra Cost of 10 euro on request.
20.5 We make our every effort to ensure child seats are available, we cannot guarantee
suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.
20.6 Any Journey Cancelled due to non-availability of Child seat, Booster Seat or Infant Seat will be applied Cancellation charges under clause.
20.7 If we charged any customer for extra Child seat and if driver showed up without seat will be refunded extra money charged into account.
21 Complaints
21.1 Any complaints relating to the Services shall be addressed to us and made in writing within 14 days of the event giving rise to the complaint.
21.2 Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
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